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Subscription suspended

Hi! I have my Jira Cloud subscription suspended due to credit card issues. I would like to fix that problem right now but I am not finding the way. I have fixed and register a valid credit card but Jira is still suspended.
How could I proceed in order to put Jira back with all the data and projects I have?

1 answer

1 accepted

Hi Rafael,

Navigate to and follow the prompts to get Support involved. Cheers!

Hi Joshua. Thank you for the answer.
I have openned a ticket there but the priority was set by default as 2 and I still did not have receive any reply. Does it take more than one day to be replied?

Welcome Rafael. Supports response time will vary depending a number of factors. You can check out to view the expected response times. Cheers!

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