Subscription suspended

[Rafael Mendonça]

Hi! I have my Jira Cloud subscription suspended due to credit card issues. I would like to fix that problem right now but I am not finding the way. I have fixed and register a valid credit card but Jira is still suspended.
How could I proceed in order to put Jira back with all the data and projects I have?

[Joshua Sneed Contegix · Accepted solution]

Hi Rafael,

Navigate to https://support.atlassian.com/contact and follow the prompts to get Support involved. Cheers!

[Rafael Mendonça]

Hi Joshua. Thank you for the answer.
I have openned a ticket there but the priority was set by default as 2 and I still did not have receive any reply. Does it take more than one day to be replied?

[Joshua Sneed Contegix]

Welcome Rafael. Supports response time will vary depending a number of factors. You can check out https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html to view the expected response times. Cheers!

[Ozgur Altuntas]

We are getting same issues, and still it shows suspended even we have already paid the amount

[Christen da Costa]

Agreed. This is pretty absurd that they've set this up this way.

[Azar Ahmed]

Same issue is observed and unable to access my Project, need help in immediate basis