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Stuck waiting to name site - Give your site a name - Working on it Loading Forever

I just signed up for a trial and can't even name a new site.  

1 answer

1 vote
Brant Schroeder Community Leader May 12, 2021

@Tom Lewis Welcome to the Atlassian Community.  

Are you on a free instance of the product?  If so you will want to do what @Andy Heinzer suggested and "In your case, I still believe the best course of action now is to start a trial of standard or premium so that you can create a support case requesting to rename your site.  Unfortunately, I cannot rename your site in the current state because this ability is not available to sites that are only on the free plans.

I am still interested to learn of any other cases where Cloud sign ups are unable to choose a site name.  All signup should have the ability to choose their sitename.  But since only paid sites have the ability to rename, I cannot see any other way to give your site a new name at this point."

If you are not on a free instance you can raise a support request here:

I am not able to choose a site name right out of the gate.  This is the first time I've started this to try to experience Atlassian and this is not a good start.  Should I create a new trail?  If so, where is the link to do that?  This is the link I tried to use:,jira-software.ondemand,jira-servicedesk.ondemand,jira-core.ondemand&developer=true

Strange behavior, I went here again:,jira-software.ondemand,jira-servicedesk.ondemand,jira-core.ondemand&developer=true~

Then tried to create a new account using my same email address, it told me that I already had an account, then i clicked, "login" and then it stated, "claim your site" then I was able to claim the site by typing in my desired site sub-domain name. Odd behavior.  Looks like there is a glitch maybe with a newly created account.

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