Stuck waiting to name site - Give your site a name - Working on it Loading Forever

Tom Lewis May 12, 2021

I just signed up for a trial and can't even name a new site.  

2 answers

1 vote
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 12, 2021

@Tom Lewis Welcome to the Atlassian Community.  

Are you on a free instance of the product?  If so you will want to do what @Andy Heinzer suggested and "In your case, I still believe the best course of action now is to start a trial of standard or premium so that you can create a support case requesting to rename your site.  Unfortunately, I cannot rename your site in the current state because this ability is not available to sites that are only on the free plans.

I am still interested to learn of any other cases where Cloud sign ups are unable to choose a site name.  All signup should have the ability to choose their sitename.  But since only paid sites have the ability to rename, I cannot see any other way to give your site a new name at this point."

If you are not on a free instance you can raise a support request here: https://support.atlassian.com/contact/

Tom Lewis May 12, 2021

I am not able to choose a site name right out of the gate.  This is the first time I've started this to try to experience Atlassian and this is not a good start.  Should I create a new trail?  If so, where is the link to do that?  This is the link I tried to use: https://www.atlassian.com/try/cloud/signup?product=confluence.ondemand,jira-software.ondemand,jira-servicedesk.ondemand,jira-core.ondemand&developer=true

Tom Lewis May 12, 2021

Strange behavior, I went here again: 

https://www.atlassian.com/try/cloud/signup?product=confluence.ondemand,jira-software.ondemand,jira-servicedesk.ondemand,jira-core.ondemand&developer=true~

Then tried to create a new account using my same email address, it told me that I already had an account, then i clicked, "login" and then it stated, "claim your site" then I was able to claim the site by typing in my desired site sub-domain name. Odd behavior.  Looks like there is a glitch maybe with a newly created account.

0 votes
S. Sullivan December 5, 2021

Same problem here. Logged out, logged back in, tried to create a project with a new name and it worked. (Tried many other versions with no luck - trying with a new name, log back in and try with old name, etc.)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events