Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Standard trial started on its own?

Yesterday at night (about 9PM my time) I was sent 2 emails about joining Jira software and starting a free standard plan trial.

Is there a way to find out what happened? we're 10 users on the site, 2 admins, I did not leave Jira or do anything related to it past 5PM, the other admin on the site said the same, so why did I get both of those emails? I disabled the 14 day trial because I never asked for it.

Is there something like an action history to know how this even happened?

Screenshot 2021-06-02 093046.jpg

1 answer

0 votes

Hello Mike and welcome to the Community!

Thanks for flagging this, I reviewed your site and was able to see your billing and technical contact did initiate an upgrade from your Free plan to a Standard plan trial.

Stephen Sifers

Technical contact? are you able to see which account activated it? is there a way for me to see this?

Hello Mike,

I can't send the email directly as Community is a public forum. I can let you know the email is similar to i____z@yourdomain.something.

I hope this information proves helpful.

Stephen Sifers

Thank you, that's the other admin, guess he activated it without noticing or something, I'll ask him

Like Stephen Sifers likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Asked in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

251 views 12 14
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you