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Standard trial started on its own?

Yesterday at night (about 9PM my time) I was sent 2 emails about joining Jira software and starting a free standard plan trial.

Is there a way to find out what happened? we're 10 users on the site, 2 admins, I did not leave Jira or do anything related to it past 5PM, the other admin on the site said the same, so why did I get both of those emails? I disabled the 14 day trial because I never asked for it.

Is there something like an action history to know how this even happened?

Screenshot 2021-06-02 093046.jpg

1 answer

0 votes

Hello Mike and welcome to the Community!

Thanks for flagging this, I reviewed your site and was able to see your billing and technical contact did initiate an upgrade from your Free plan to a Standard plan trial.

Regards,
Stephen Sifers

Technical contact? are you able to see which account activated it? is there a way for me to see this?

Hello Mike,

I can't send the email directly as Community is a public forum. I can let you know the email is similar to i____z@yourdomain.something.

I hope this information proves helpful.

Regards,
Stephen Sifers

Thank you, that's the other admin, guess he activated it without noticing or something, I'll ask him

Like Stephen Sifers likes this

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
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