Srcum Board or Kanban Board are blank

[Ryan.Zhou]

Located in Suzhou, China.  With VPN/ Without VPN.

Use Jira Software from 2020 for daily work.

Found the issue in low frequency, and irregular, but impact my work especially monthly meeting with group.

Issue description:

Sometimes, scrum board/kanban board doesn't work whole day. -- can open the page, but hard to show the page (Blank at all)

Sometimes, hard to add the Jira Filter into Confluence page.

They are so abnormal for 1-2 days. But they will be availble in next day or next week.

Not sure why, but really matters.  

Never met the similar issue in other software platform before.

[Ryan.Zhou]

More finding:

Advanced roadmap works.

Dashboard doesn't work.

Kanban board doesn't work.

Various of report doesn't work. 

[John Funk]

Hi Ryan,

How many issues does the filter for the board return? Is it a lot? 

[Ryan.Zhou]

I have 20+ projects scrum or Kanban boards.

some are with 1-20 issues

some are with 100+ issues

They are all blank

[John Funk]

Oh, definitely time to reach out to Atlassian Support then!

Please post back here with the solution. 

[Ryan.Zhou]

Share the trouble shooting progress.

1. Clear browser cache so old information are cleared.

• 2nd-June Ryan: Clear yet. No Change.

2. Run in incognito mode to see if this affected by the browser's extension.

• 2nd-June Ryan: Clear yet. No Change. Edge and Chrome.

3. Try to view the issue on mobile to see if this affected by the desktop browser.

• 2nd-June Ryan: Downloaded the Jira APP, it works

4. Try on other machines to see if this affected by the OS.

• 2nd-June Ryan: it doesn’t work on my colleagues’ side in China . 4-5 people are facing the same situation. Edge/Chrome. They also found the issue from yesterday. Even more, I tried it on my personal PC, it doesn’t work.

5. Try on a different network or use of direct connections (LAN).

• 2nd-June Ryan: Home WIFI, Company WIFI and Company’s network by Cable.

6. Generate HAR file: Generating HAR files and Analyzing Web Requests.

2nd-June Ryan: Complex, hard to solve it by oneself.

[Ollie Guan]

Hi @Ryan.Zhou ,

是个体现象还是普遍现象，站点的其他用户是否也有类似情况？

如果有，你们是否处在同一个网络环境下？

另外，是否有尝试过不通的浏览器？

最后，我看到你选择的是PREMIUM Plan，可以直接请站点管理员联络Atlassian Team来排查

Please confirm if other users of this site have a similar situation? If yes, are you in the same network environment?

BTW, I see that you have chosen the PREMIUM Plan, ask your site administrator to contact the atlassian team for help.

https://support.atlassian.com/contact/#/

[Ryan.Zhou]

In checking with my NAM manager's support.

Not only one person, I found 5-6 colleage have had the same error from yesterday till now.

[Ryan.Zhou]

They are still blank after 18min

[Vickey Palzor Lepcha]

Does that happen on some other browser too ?

Also , you may want to check the browser tool and see what is happening with the request.

[Ryan.Zhou]

tried Chrome, Edge.

Actually, nothing changed.