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We take a snapshot at the start of every sprint ( aka - we download a sprint report in the form of a csv) and upload it to an ISO repository as evidence of what was committed ( and later completed) in each sprint. In a recent sprint, it was observed that the export was missing some tickets. I went back and reviewed the history of the tickets and they were added before the export took place. I also reviewed the date of the extract -- after the tickets were added.
Has anyone ever had this happen? Any ideas as to why this could happen?
I have been doing this for at least 2 years now and it has never before occurred