Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Some users not receiving email notifications.

We recently changed our company domain and as part of that process our email addresses were unreachable for a few hours. They are all back online now.

Since then some of our user's are not receiving notifications. Based upon other questions and answers I found here I believe these users are having their emails suppressed as they may have received notifications during the blackout period.

Can someone please take a look?

1 answer

1 accepted

1 vote
Answer accepted

Hi Kevin, this seems to be related to the problem described in [JRACLOUD-67264] Email notification stops working without any error indication - Create and track feature requests for Atlassian products.

There seems to be no solution, the "workaround" is to contact Atlassian support as they seem to be the only ones that can clear the "mail is blocked because of bounce" flag.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,477 views 37 44
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you