Some users are not receiving email notifications to tickets where they are a watcher

jeff.buckley April 17, 2023

Certain users have reported not receiving any kind of notifications despite being watchers on the tickets. No permission scheme changes have been made. This seems to be isolated to a given user. Any ideas?

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Alex Koxaras _Relational_
Community Leader
Community Leader
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April 17, 2023

Hi @jeff.buckley and welcome to the community (oh boy, how I wish that Jeff Buckley was still alive!),

Tell your user to look at his personal settings, if has unchecked the "you are watching the issue" option:

Screenshot_20230417_231412_Chrome.jpg

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