Some account activation emails not arriving

Hello all,

I have three instances where new accounts have been created, but the activation emails have not come through to the users.

I can see the accounts in the User Management section, but even when I send a passwor reset through, nothing is received. 

I have over 150 other accounts that this does not effect, but three that I just can't get working.

Any ideas?

1 answer

We had the same thing happen. I ended up having to submit a support ticket. They got it cleared up.  :-)

Thanks John. I'll wait to hear back from them.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 29, 2019 in Jira Software

Transforming Jira Software projects for general project management purposes

...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....

197 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you