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Smart values field name trigger



I have set up an automation to send an email when a field is changed. I have managed to put in the email via smart value what the field was changed from and to, but is there a way to smart value import the actual field name itself. 

The automation works by looking at 6 fields on an issue (there are 12 fields on the issue in total) and if one of those 6 changes then the email is sent. 



2 answers

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John Funk Community Leader Dec 11, 2020

Hi Jack,

I think you need to put a label for the field in the actual email. It will look a little wonky but will be descriptive. Or you could copy and past the email component and use a separate email component for each field. 

Thanks for the reply - i'm not quite sure I understand your reply. i currently have this set up such that when one of the values in the field listed change it shoots an email - I want one of the detail in the email to be 'what was the field that changed called?'


John Funk Community Leader Dec 11, 2020

Ah, that helps me to understand. I don't think you are going to be able to put the actual name of the field in the email like that. Just the values. 

I was suggesting a different Rule for each field changed. For example, modify the rule to just fire when the Report Type changes. Then in the email body, put Report Type: in front of <b> {{field ....

Then copy that rule and sub out the field for the Description. 

One problem will be that they will get multiple emails for the same issue if multiple fields change. 

Hi @Jack Garrod 

Have you tried {{fieldChange.field}} as that seems to work for me to give the name.

And...after the "new view" goes into effect, it'll only ever be one field at a time per edit by user (right?) so no need to worry about only the first change being captured in fieldChange, which is what happens today.

Best regards,


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