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Smart Values {{}} - return empty value

Dear Community,
It is probably a stupide question, but I am trying to set up an automatic rule that will trigger a weekly email with a list of tickets which should include:

  •  Issue key= {{key}} = OK
  • Components= {{}} = KO 
  • Status= {{}} = OK
  • Update date= {{updated.mediumDate}} = OK
  • Summary = {{summary}} 

The rule itself, is working fine, but I am not receiving any value for the [components field].

I tried different typo:

but, still not working  ;( Jira-7.JPG

Thanks for your help!

Oh the HTML

<table style="width:90%;border:1px solid black;">
<tr style="height:30px;">
<th style="border:1px solid black;vertical-align:bottom;width:80px;">Issue Key</th>
<th style="border:1px solid black;vertical-align:bottom;width:80px;">Components</th>
<th style="border:1px solid black;vertical-align:bottom;width:80px;">Status</th>
<th style="border:1px solid black;vertical-align:bottom;width:80px;">UpdatedDate</th>
<th style="border:1px solid black;vertical-align:bottom;width:300px;">Summary</th>
<td style="border:1px solid black;vertical-align:top;width:80px;"><a href={{url}}> {{key}}</a></td>
<td style="border:1px solid black;vertical-align:top;width:80px;"> {{}}</td>
<td style="border:1px solid black;vertical-align:top;width:80px;"> {{}}</td>
<td style="border:1px solid black;vertical-align:top;width:80px;"> {{updated.mediumDate}}</td>
<td style="border:1px solid black;vertical-align:top;width:300px;"> {{summary}}</td>

2 answers

1 vote
John Funk Community Leader Apr 06, 2021

Hi Beatrice,

Maybe try {{issue.components}}

Sadly it's not working... I start to think that it might be related to this specific smart value? as I followed recommendations from this page

John Funk Community Leader Apr 06, 2021

According to that, then this one should work:


Indeed, but it's not working! 

Hi @Beatrice_Dutoit 

Unfortunately, Lookup Issues does not support the components field yet:{{lookupIssues}}

Here is the suggestion to add more fields to Lookup Issues:

Best regards,


Like Beatrice_Dutoit likes this
John Funk Community Leader Apr 06, 2021

Ah, I actually missed the lookupIssues code in her example. Thanks for pointing that out! 

One more thing to try, @Beatrice_Dutoit 

If you just need a weekly email / report, you could create a filter, add the fields you need, save it, and subscribe to have it send you an email on a schedule.  Please look here for more information:

Like # people like this

@Bill Sheboy 
Thanks a lot for your feedback.

It's exactly what I will be doing then!
But happy to know that is not related to a wrong implementation :)

Like # people like this

If you're ok using something other than native Automation, our app, Notification Assistant for Jira would let you set up scheduled notifications. We released the first version of our Template functionality today, and plan to release further end user ability to customize it in 2-4 weeks.

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