Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Slack notifications/integration for restricted comments

When I post a comment in a Jira issue and restrict the comment visibility to a specific group, the comment will not be posted to slack despite having a slack integration setup. If I post the same comment without restricted visibility in Jira, it will post to Slack.

Is there a way to configure Jira/Slack so that restricted comments still get sent to Slack?

1 answer

0 votes
Daniel Eads Atlassian Team Dec 13, 2021

Hi @jack_voller , welcome to the Community!

Once an issue security scheme is active on a project, you should be able to use it in the Slack subscription. You may need to create a new subscription to the channel if you don't see the Security Level option dropdown. For the subscription matches, you should be able to select which issue security levels you want to include:


(this example project only has one issue security level of "Restricted")

Do note that if the Slack channel is public, folks who otherwise wouldn't see the issue in Jira might be able to see information related to the issue via the Slack notifications.


Hi @Daniel Eads ,


Thanks for the reply, however I am not having an issue with the issue level security, but the actual comment level access. Within a comment itself, I have selected a specific group to have visibility of that comment. For any comment that I change the security access from the default option of all users, it no longer gets posted in slack... Is there a way around this?

Daniel Eads Atlassian Team Dec 15, 2021

Ah indeed - thanks for pointing that out, which you did include in your original question and I overlooked. Unfortunately I don't believe there's a bypass for this currently in the native Slack integration.

As a possible workaround, you could look at creating a Jira Automation rule that runs on issue comments, have it check for the restriction, and then send the comment body to Slack. This wouldn't be as clean as the native integration's notifications, but a potential way to get the comments in to Slack.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Software

👋 Looking for 15-20 volunteers to test Atlassian training content

Hi everyone! Are you interested in beta testing Atlassian University’s newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our newest training course, Basic reporting...

379 views 18 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you