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Single Sign On using JIIRA access to login into customer created portal.

amith I'm New Here Jul 16, 2021

Hello all,

I am building a customer facing portal in python. The customers are given access to our Jiira where they can raise issues. Since customers have the Jiira access, is it possible for me to create a single sign on for the portal I am building where the customers can login to the portal using their Jiira access.  

Any lead regarding this will be very helpful to me. Thank you all in advance. 

1 answer

0 votes

Hello @amith,

Welcome to Atlassian Community!

The customer portal, currently, doesn't work with SSO. Customer accounts are stored locally and it's not possible to sync their accounts with an identity provider. 

There is a feature request suggesting the implementation of this ability:

Please, click on vote and watch the ticket above to receive updates.

In this case, for customers to be able to use SSO, they would need to log in the same as internal users, but then, since they wouldn’t have application access, they would be redirected to the portal. Also, it would be necessary to migrate the existing accounts to Atlassian account and do that for every new customer that has an account created on the site.

To migrate customers to Atlassian account, go to Administration > Product access and uncheck all the products. After migrating the customers, you can enable it again.

Then, on Administration, go to Jira Service Desk and click on "Migrate to Atlassian account" for each customer. 


After that, customers will also be listed under Users, so it will be possible for them to use SSO.

If you have any other questions regarding this matter, please let us know.

Kind regards,

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