Sign-up email (for Jira) not received

[Bert_Hindle]

Hi,

I have a new team member who cannot sign-up on our cloud account because the activation email is never received (despite ensuring that what is entered is valid). It may have been an initial Proofpoint setup issue that cause the first email to bounce and blacklist the address - I'm wondering if so, whether this can be unblocked?

If there are any Atlassian support engineers that could create a support ticket, I can add the personal details.

Many thanks.

[Sachin · Accepted solution]

You can contact support here - https://support.atlassian.com/contact/#/ , they will help you out, since it is a cloud instance we don't know what's going on in the background. 

[Bert_Hindle]

Thanks Sachin.

[Sachin]

Your Welcome @Bert_Hindle