Shared Home (jira.shared.home) always shows CLUSTER error during Troubleshooting

[Sami Ahmed Shaik]

Hello there,

I am trying to configure Jira DC in a test environment. I have followed all the instructions of mentioned in the Jira DC installation document. Following are the details and the issue I am facing

Configuration:

Node1: Windows Server 2016

Shared Home Folder: \\144.X.X.X\dcshared

Node2: Window Server 2016

Shared Home Folder: \\144.X.X.X\dcshared

Load Balancer:

Configured correctly without any issues

DCSHARED is an NFS shared folder (full read/write permissions) and accessible from both servers. 

Issue:

Both the nodes get boot up without any issues with clustering showing both nodes are ACTIVE

But the TROUBLESHOOTING section shows problems with the

CLUSTERS SHARED Folder as follows

Even the moment when the Jira boots up, nodes create their own folder in a local drive with the shared folder name.

How to solve this issue? 

Regards,

Sami Ahmed Shaik.

[Martin Ujhazi]

Hi, I had exactly same issue, but on linux. Problem was very simple, simple copy paste error,

Double check if jira.shared.home is exactly same. I had leading empty space in my cluster config which caused issue.

Like:

'\\\144.x.x.x\dcshared'

'\\\144.x.x.x\dcshared '

[Kishan Sharma]

Hi @Sami Ahmed Shaik  The error suggests that JIRA shared home is incorrectly configured for the reported node. Have you created the cluster.properties file in each node's $JIRA_HOME and it has the value: jira.shared.home set to the same location for all nodes.

[Sami Ahmed Shaik]

@Kishan Sharma,

Thanks for the quick response, yes I have created cluster.properties file in each nodes as mentioned in JIRA DC Installation document. Following are the cluster.properties content

Node1:

# This ID must be unique across the cluster
jira.node.id = node1
# The location of the shared home directory for all Jira nodes
jira.shared.home = \\\144.x.x.x\dcshared

ehcache.listener.hostName = 144.x.x.x

ehcache.listener.port = 40001

ehcache.object.port = 40011

Node2:

# This ID must be unique across the cluster
jira.node.id = node2
# The location of the shared home directory for all Jira nodes
jira.shared.home = \\\144.x.x.x\dcshared

ehcache.listener.hostName = 144.x.x.x

ehcache.listener.port = 40001

ehcache.object.port = 40011

Regards,

Sami Ahmed Shaik.

[Kishan Sharma]

Thanks for the info @Sami Ahmed Shaik  - Few more checks that you do-

- Verify that the existing nodes can write to the shared home and the application user can read files from it. Fix/change permissions as necessary.
- Verify connectivity of shared home by creating a blank file on shared home from other node
- Check that any file system mappings or mounts for the shared home are consistent across each of the JIRA Data Center nodes and all nodes can connect to the shared home.
- Verify if there are any file system permission problems.

In case you are unable to troubleshoot and fix the problem by yourself, please create a support ticket with Atlassian.

[Biswa D]

Hi Shami,

I also created cluster.properties file in each node1 and nod2 ans followed the Jira DC document, however in the troubleshooting section in the 1st Jira server- "it is showing that node 2 is not using the correct shared home" and in the 2nd jira server - "it is showing that node1 is not using the correct shared home".

Are you able to fix your issue?

Could anyone please guide on this