I would like to submit an issue that should be handled by two different teams that work on different projects. Both teams should see the issue and update it accordingly in their board/sprint.
I have tried tweaking with custom fields layout and so, but so far I did not find any appropriate solution for it.
Can you please suggest a solution?
An issue will only exist in one project.
However, the boards and backlogs teams look at are built from filter queries which can span projects so you can show a single issue in multiple backlogs. (You can't however, have a single issue in two active sprints.)
A typical board is built from a filter like:
project = ABC ORDER BY Rank ASC
This filter can be changed by accessing the board settings (using the ... menu on the top right of the board and changing the filter)
There are many ways to adjust the filter to include your issue. One simple approach would be for you to label the issue with the teams you wish to see the issue and then change the filter for each team's board to
project = <project key> OR Labels in (<TEAM_NAME>) ORDER BY Rank ASC
The above query will include ALL issues that are in whatever project the team usually works on AND any issues that are labelled with the team's name even if from a different project.
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