For one of my projects, I changed the workflow to add additional statuses and added additional columns, since then all tickets set to done in the sprint aren't resolving, please can someone help me fix this?
When using Scrum board issues will be considered done if they are in the right most column. Any issues in other columns are not consider complete regardless of the status is actually in the done category (green). Also, you should be setting the Resolution when you move an issue into a final done status.
Good so when you say they are not resolving what exactly do you mean? Are you trying to close the sprint and issue are moving to the next sprint or backlog, or are they not showing with strike through? If the later then it is because the Resolution is not set. Likely in the previous workflow the transition to the done status had a post function to set the Resolution but you didn’t add in the new workflow. If you are talking about the former then something else is going on because if issues are in the right most column would be considered complete when completing the sprint.
Sorry Bianca, I have been occupied on many other fronts and had forgotten about your request.
there are a few ways to do this:
In all cases it is important to perform the reverse action when reopening an issue, i.e. clear the Resolution
In the first two you edit the workflow (project settings > workflows) and configure the unique transitions into the done category statuses. In the later you build a rule in project settings > automation.
now if you need further specific instructions please let me know and indicate which method fits your needs.
Sure, I am trying to get these tickets set to done, on the board, even though they are in the "done" column and status reflecting done or invalid, they are not closed and keep rolling over into new sprints.
On my workflow, I have two statuses in the done category, "done" and "invalid" is it possible those two statuses could be causing the issue? This is the workflow I have setup
ok so yes I think the issue is this...
You have issues in the Done status but the Resolution is not set and you cannot set the resolution as they are non-editable in Done status. Is that correct?
if so then two options:
hope we are getting close. :-)
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