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Setting resolution in Bulk

How can I set resolution to "Done" in bulk .  I have 100 tickets that are in my "Done" swim lane column that I want to set resolution in a bulk change.  Thanks

3 answers

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Mikael Sandberg Community Leader Mar 04, 2021

Another option is to use automation and the scheduled trigger. Then trigger it on a JQL that selects all the issues that you need to set the resolution on. You can then manually run the trigger and disable it once you hav run it.

Thank you all.  I tried Mikael's suggestion and it worked!!  

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John Funk Community Leader Mar 04, 2021

Hi @larias ,

Since they are already in the Done status, you will need to add a looping transition to the Done status. A looping transition is one that starts with itself and ends with itself. So in your case it goes from Done to Done. Give it a name so it is clear what it does. 

Then add a post function in the new transition to set the Resolution. 

I would add a condition so that others could not see it - maybe for the Group Administrators.

Then publish the workflow

Now you can do a bulk change with Transition to the looping transition. 

@John Funk Won't going through a status transition, albeit a looping one, change the Resolution Date for the issue?

John Funk Community Leader Mar 04, 2021

Yes, it will. But it is the only way to get the Resolution set. 

0 votes
Chris Buzon Community Leader Mar 04, 2021

Similar to what John is saying, you want to add a transition back into the same status, like this screenshot:

On that loop transition I have a screen that pops up that includes only the resolution field, so you can Update the resolution field without reopening the ticket.  You can ONLY change the resolution field on transitions, so I would do this for all your workflows.

Once you have an "update resolution" transition you can use it in the bulk action to update the resolution.

You should also consider adding a post-function (the <-ALL transition) that automatically sets the resolution field when a ticket is transitioned into a closed state.


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