Hi @larias ,
Since they are already in the Done status, you will need to add a looping transition to the Done status. A looping transition is one that starts with itself and ends with itself. So in your case it goes from Done to Done. Give it a name so it is clear what it does.
Then add a post function in the new transition to set the Resolution.
I would add a condition so that others could not see it - maybe for the Group Administrators.
Then publish the workflow
Now you can do a bulk change with Transition to the looping transition.
Similar to what John is saying, you want to add a transition back into the same status, like this screenshot:
On that loop transition I have a screen that pops up that includes only the resolution field, so you can Update the resolution field without reopening the ticket. You can ONLY change the resolution field on transitions, so I would do this for all your workflows.
Once you have an "update resolution" transition you can use it in the bulk action to update the resolution.
You should also consider adding a post-function (the <-ALL transition) that automatically sets the resolution field when a ticket is transitioned into a closed state.
Calling all Confluence Cloud Admins! We created a new Community Group to support your unique needs as Confluence admins. This is a group where you can ask questions, access resou...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events