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Set resolution to complete when ticket is Done (in next gen board)

I've read a bunch of threads where people say to set the post function but I don't actually see where to edit that. Is there a template that just automatically sets Done to resolved, and any transitions out of Done back to unresolved? The old Jira automatically did this.

11 answers

3 votes

Hi Waynn,

I suggest to read this document:

more specifically about rules:

How do I add a new status to my workflow?

You can add a new status directly on your board. Simply add a new column, and drag and drop it into the spot you want. Next-gen projects support neat, linear workflows at the moment. More workflow configuration is coming soon.

What are rules?

Rules replace advanced workflow configuration operations like post functions, validations, conditions. They are much easier to set up and edit, if you need.

Currently, there are two rules available to next-gen software projects:

  • Automatically change an issue's assignee
  • Automatically update an issue field

To try out a rule:

  1. On your board, click the more icon (•••) > Manage rules.
  2. Click Add rule.
  3. Choose the rule you want to add from the list, then click Select.
  4. Fill out the required information to set up your rule, and click Add.

BTW, I just tried to set up this rule, and the fields I'm allowed to change include start date, resolution and priority (but not resolution):

Screen Shot 2019-01-08 at 5.39.00 PM.png

Oh, that's exactly my problem! So I found rules, but "Resolution" isn't one of the options so I can't do that. Any other ideas? :)

Like Mauricio GALVEZ likes this

Does it have to be a next-gen project? Or can it be a regular Jira project?

I'm running into this same problem. From the screenshot, issues 16 and 1 were imported from another project with an existing resolution of Done, so they display a check mark.


My "Test" issue is in the same column, but I can't figure out how to resolve it and get that check mark. 

"Resolution" is only set when the card is moved to the "last" column. To make this more usable it would be nice to specify the resolution when configuring the column. In my case there is no way to mark cards as resolved-done and also track resolved-cancelled.

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Could you give any indication of whether this is on your roadmap? I do like some of the features (Roadmap) and simplicity of a next-gen project, but I really want to be able to indicate formally the type of resolution on an issue.

+ 1

This is being a issue for us

You can do this in Next Gen projects. Add your own field called 'Resolution' to the Issue Types in the Project Settings. Make it a dropdown with the values you want (say Done, Cannot Repro, etc.)

Then when you add a rule to the board, Resolution will be one of the options.

I set my rule so that resolution is set to 'done' automatically and then if it's actually not done I have to manually open the issue and change it to another resolution. Not 100% ideal but at least I can keep a record of issues that are not actually 'done'.

Like melissa likes this


Creating a custom "Resolution" field doesn't allow to edit Jira's real built-in Resolution field, the one that determines whether a tick is shown - the one that is meant when typing "Resolution=" in a JQL query.

They have taken away the ability to create a custom Resolution field. 

This name is reserved by Jira. Try another name.

Hopefully, this is an indication that the Resolution field is coming soon to next-gen projects.

In the meantime, we're using a custom field to track our own resolution statuses. 

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I read this on another thread about this issue. It works!!! Sucks I have to do it manually for all 88 issues, but I'll do it if it means they'll disappear in 14 days. 

Claire Coupland Feb 15, 2019


we have moved the DONE column to the very right on the board. The resolution of the existing DONE tasks are still showing as UNRESOLVED.

However, if I change the status of the DONE task to testing and then back to done the resolution updates :) The little TICK even appears!

Thanks for this solution, I'm doing the same now.  got 62 tickets to get through...

Does anyone have this solution of moving tasks to the last column work on some projects but not on others?

Our solution has been to switch to


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