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Is there a way once a ServiceNow request is pushed to Jira to break the sync connection?
I would to be able to close a ServiceNow request leaving the jira ticket open to be placed in a backlog and handled separately from ServiceNow?
Hi @April Fleischman ,
As per https://www.youtube.com/watch?v=lqnOurQlM_U Jira<-> ServiceNow communicates using Webhooks.
I would suggest creating a label that can be applied to any ticket that you dont want to update in ServiceNow eg. No_ServiceNow. In the webhook that sends the data back to ServiceNow, add the jql that excludes all tickets having this label eg
labels != "No_ServiceNow".
Do let us know if this works.