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ServiceNow > Jira Software

A question about Jira Cloud instances.

I've been tasked with creating an integration between ServiceNow and Jira Software to sync between the two. This is an extension to a larger product integrating with various software. Whilst I'm sure there are various apps out there already, this is not what is required.

I'm looking to get a "Free" cloud instance, this should be sufficient for the purpose of setting up the integration in terms of storage and volume of users.

The question is does the "Free" version of Jira Software allow access to the Jira APIs that will be required to perform this integration?

3 answers

1 accepted

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Answer accepted

Free version has a REST API, but you still need something that knows how to talk to SN. That's what the App/Plugin does. Unless you want to write your own middleware than runs on a server on the internet somewhere, the easiest thing to do is pay for the App/Plugin that does the integration for you.

Thank you Dave, really appreciate your input. I'll take this back to the powers that be and we'll go from there.

Hi Alex,

You can try Opshub Integration Manager – Free Edition that can be downloaded from OpsHub Community Portal. The free edition supports bi-directional integration for Jira, ServiceNow, Azure DevOps Server (TFS), Micro Focus ALM (HP ALM), and Azure DevOps Services (VSTS). All key features of OIM paid edition have been included in the free version. The users of OIM free edition will also get complimentary lifetime customer support through the OpsHub community.

A detailed list of OIM free edition features is available here.

You can also reach out directly to

Hi Alex,
Curious which solution have you gone with?

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