Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

ServiceNow > Jira Software

A question about Jira Cloud instances.

I've been tasked with creating an integration between ServiceNow and Jira Software to sync between the two. This is an extension to a larger product integrating with various software. Whilst I'm sure there are various apps out there already, this is not what is required.

I'm looking to get a "Free" cloud instance, this should be sufficient for the purpose of setting up the integration in terms of storage and volume of users.

The question is does the "Free" version of Jira Software allow access to the Jira APIs that will be required to perform this integration?

4 answers

1 accepted

0 votes
Answer accepted

Free version has a REST API, but you still need something that knows how to talk to SN. That's what the App/Plugin does. Unless you want to write your own middleware than runs on a server on the internet somewhere, the easiest thing to do is pay for the App/Plugin that does the integration for you.

Thank you Dave, really appreciate your input. I'll take this back to the powers that be and we'll go from there.

Hey, if you ever decide to try an alternative approach, feel free to take a look at ZigiOps. It's a no-code integration platform that can help you establish a bi-directional connection between ServiceNow and Jira in no time. And, you can sync any fields (custom and default) in a few clicks. ZigiOps is fully customizable so it can fit in any use case.

You can always take a look at it and perhaps, see it in action by booking a demo.

Regards, Diana (ZigiWave team)

Hi Alex,
Curious which solution have you gone with?

I am curious about this myself. I have been looking into this: ServiceNow Connector for Jira | Atlassian Marketplace

Hi Alex,

You can try Opshub Integration Manager – Free Edition that can be downloaded from OpsHub Community Portal. The free edition supports bi-directional integration for Jira, ServiceNow, Azure DevOps Server (TFS), Micro Focus ALM (HP ALM), and Azure DevOps Services (VSTS). All key features of OIM paid edition have been included in the free version. The users of OIM free edition will also get complimentary lifetime customer support through the OpsHub community.

A detailed list of OIM free edition features is available here.

You can also reach out directly to

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

1,498 views 11 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you