We want to setup the service desk portal so that email requests are created without approval needed, however any request made in the portal that requires a purchase of anything does. I have been able to setup the approval required workflow, however cannot remove it from the email service request portion.
@Matthew Downs, you need to simply have different Issue Types so you can associate the approval workflow only to Purchases.
I would create an Issue Type called "IT Help" and dedicate this to email and you may want to hide it from the portal as well. This issue type will have a basic/default workflow. Then create the necessary approval workflow and the "Purchase" Issue Type and associate to the approval workflow.
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