We want to setup the service desk portal so that email requests are created without approval needed, however any request made in the portal that requires a purchase of anything does. I have been able to setup the approval required workflow, however cannot remove it from the email service request portion.
@Matthew Downs, you need to simply have different Issue Types so you can associate the approval workflow only to Purchases.
I would create an Issue Type called "IT Help" and dedicate this to email and you may want to hide it from the portal as well. This issue type will have a basic/default workflow. Then create the necessary approval workflow and the "Purchase" Issue Type and associate to the approval workflow.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs