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Sending an automation email with issue URL link

I created an automation that sends an email to a specific user. 

I would like the email to contain an URL link to an issue.  

I used the following text - {{url}}

However, the link is not clickable (which I need it to be)

The only section of the URL that is clickable is the issue key, and it opens a new Jira popup. 


I want the whole link to be clickable and the link to be opened as a new Jira window in the web. 

2 answers

2 accepted

0 votes
Answer accepted
John M Funk Community Leader Jun 13, 2022

Hi Dana,

You can use this:

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

You can change the summary to be the key or another field if you like. 

Like John M Funk likes this
0 votes
Answer accepted

Hi @Dana_Harel,

Can you try using the following HTML code in your Automation rule?

<a href="{{url}}" target="_blank">{{key}}</a>

Hope this helps,

- Manon

Like Manon Soubies-Camy likes this

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