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Sending an automation email with issue URL link

Dana.Harel

I created an automation that sends an email to a specific user.

I would like the email to contain an URL link to an issue.

I used the following text - {{url}}

However, the link is not clickable (which I need it to be)

The only section of the URL that is clickable is the issue key, and it opens a new Jira popup.

I want the whole link to be clickable and the link to be opened as a new Jira window in the web.

Accepted answers

Manon Soubies-Camy

Hi @Dana.Harel,

Can you try using the following HTML code in your Automation rule?

<a href="{{url}}" target="_blank">{{key}}</a>

Hope this helps,

- Manon

John Funk

Hi Dana,

You can use this:

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

You can change the summary to be the key or another field if you like.

All comments

Manon Soubies-Camy

Hi @Dana.Harel,

Can you try using the following HTML code in your Automation rule?

<a href="{{url}}" target="_blank">{{key}}</a>

Hope this helps,

- Manon

John Funk

Hi Dana,

You can use this:

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

You can change the summary to be the key or another field if you like.

Dana.Harel

Thanks

Dana.Harel

Thanks

Ryan Buffa

How do you get a link to the Issue in the portal that the requester can access?

Nick Maday

@Ryan Buffa the url should dynamically route the user based on their project permissions.

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