Sending an automation email with issue URL link

Dana.Harel June 13, 2022

I created an automation that sends an email to a specific user. 

I would like the email to contain an URL link to an issue.  

I used the following text - {{url}}

However, the link is not clickable (which I need it to be)

The only section of the URL that is clickable is the issue key, and it opens a new Jira popup. 

12.png

I want the whole link to be clickable and the link to be opened as a new Jira window in the web. 

2 answers

2 accepted

7 votes
Answer accepted
Manon Soubies-Camy _Modus Create_
Community Leader
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June 13, 2022

Hi @Dana.Harel,

Can you try using the following HTML code in your Automation rule?

<a href="{{url}}" target="_blank">{{key}}</a>

Hope this helps,

- Manon

Dana.Harel June 15, 2022

Thanks

5 votes
Answer accepted
John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 13, 2022

Hi Dana,

You can use this:

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

You can change the summary to be the key or another field if you like. 

Dana.Harel June 15, 2022

Thanks 

Like # people like this
Ryan Buffa December 8, 2023

How do you get a link to the Issue in the portal that the requester can access?

Nick Maday
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February 23, 2024

@Ryan Buffa the url should dynamically route the user based on their project permissions.

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