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Send notifications when due date is occuring

Hello everyone,

I searched for this issue on the community but I seem to have a particular need about this ticket field.

I need to send a notification when due date is occurring for a ticket assigned to me.

Is it possible without using some backend code?

Thank you in advance

4 answers

6 votes
Alex Koxaras Community Leader Oct 01, 2021

And to add to what the Airbus Driver said,

You can also accomplish that by using Jira automation:

  • Go to project settings > Automation
  • Create new rules
  • Trigger: Schedule
  • Choose e.g. to send it one time a working day, at a specific time
  • Click "Run a JQL search and execute actions for each issue in the query."
    • Write your JQL "duedate <= now()"
    • Validate your query to see that it provides results
  • Add new action "Send email"
    • Compose your email and use smart value to enhance it
    • Choose the recipients (assignee/reporter etc)

Test it before of sending actual emails to people. Hope that helps you.

This is possible by using JQL and a subscription filter.

1. Navigate to Filters -> Advanced issue search

2. Use the following JQL search clause (if the due date is due in 1 day);

assignee = currentUser() AND resolution is EMPTY AND duedate = 1d

3. Click 'Save as' to save the filter

4. On the same page, click on 'Details' right next to 'Save as' and click on 'New subscription' and then configure how often you want the notification to be sent to you.

Got the same request from users.

Good solution (thumb up)

With the subscription to a JQL we can work.

3 votes
Jack Brickey Community Leader Oct 01, 2021

Personally I like to create a dashboard that includes my “due soon” issues. I check my dashboard each morning. 

Hi @Alex Koxaras , @Jack Brickey 

Can you please help here we have an automations for Leavers forms. for these the automation will create issues to different teams to deactivate the the accounts of the the leaver and linked to the main leaver form and also notification emails are sent on the same for teams. the current process triggered on the creation of the ticket.

But now, we want to update rule based on the "Execution date" the linked issues and notifications are to be sent only on this date.

I tried with two different automations 

trigger : Issues created

Condition JQL =  execution day is now or the past

Action = issues created and linked to current issues and notification are also sent.

these working as expected as the current automation. But we need to creat autromation if the Exception date is  greater than to day.

we need to create the linked issues and send notifications on the day of excecution day only.

Will it will have any suggested workaround.

Thanks.

Jack Brickey Community Leader Jun 23, 2022

Ritu,

I suggest you post a new question 

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