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Hello everyone,
I searched for this issue on the community but I seem to have a particular need about this ticket field.
I need to send a notification when due date is occurring for a ticket assigned to me.
Is it possible without using some backend code?
Thank you in advance
And to add to what the Airbus Driver said,
You can also accomplish that by using Jira automation:
Test it before of sending actual emails to people. Hope that helps you.
This is possible by using JQL and a subscription filter.
1. Navigate to Filters -> Advanced issue search
2. Use the following JQL search clause (if the due date is due in 1 day);
assignee = currentUser() AND resolution is EMPTY AND duedate = 1d
3. Click 'Save as' to save the filter
4. On the same page, click on 'Details' right next to 'Save as' and click on 'New subscription' and then configure how often you want the notification to be sent to you.
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Got the same request from users.
Good solution (thumb up)
With the subscription to a JQL we can work.
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Personally I like to create a dashboard that includes my “due soon” issues. I check my dashboard each morning.
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Hi @Alex Koxaras , @Jack Brickey
Can you please help here we have an automations for Leavers forms. for these the automation will create issues to different teams to deactivate the the accounts of the the leaver and linked to the main leaver form and also notification emails are sent on the same for teams. the current process triggered on the creation of the ticket.
But now, we want to update rule based on the "Execution date" the linked issues and notifications are to be sent only on this date.
I tried with two different automations
trigger : Issues created
Condition JQL = execution day is now or the past
Action = issues created and linked to current issues and notification are also sent.
these working as expected as the current automation. But we need to creat autromation if the Exception date is greater than to day.
we need to create the linked issues and send notifications on the day of excecution day only.
Will it will have any suggested workaround.
Thanks.
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