Send E-Mail to Parent assignee if all Subtasks are closed

[Yigit Oezl]

Hello dear Community,

I would like to ask a simple question. I tried a few different methods, but I couldn't find correct answer.

If we go through the example:
I have a "Task-Issue" and this ticket is assigned to me. There are Sub-Tasks under it and they are assigned to other people.

I want to create a simple e-mail sending system:

If the Sub-Tasks are completed as resolution "Approved", I want an information e-mail to be sent to the person assigned in the Parent (assignee in the Task ticket) that all Sub-Tasks have been approved and closed.

I could not find how I should organise this. I would be very grateful if you could help me with this.

Thank you and best Regards

[Alisa Zamaraeva · Accepted solution]

Hi @Yigit Oezl 

It's possible to get such notification with Automation rule.

1. Set the trigger to issue transitioned to <target> status or Field value changed for Resolution field.

2. Check if the issue that triggered the rule is a sub-task.

3. Check if the resolution is correct now.

4. Open "For parent" branch

5. Check if all sub-tasks are done: add Related issues condition where related issues are sub-tasks and all of them match a JQL (status = <target> and resolution = <your resolution>).

6. Send an email to assignee.

Here's how my rule looks like, fill in your parameters, it should work.

Hope this helps, Alisa

[Yigit Oezl]

Hi Alisa,

Yes it works... Thanks. 

[Yigit Oezl]

Hi Alisa, 

I would like to ask one more question : 

This time I tried for Epic, I could not get email or add comment to Parent (Epic) !

this time, if I will close my TASK tickets, send Epic Parent Email and add comment : 

I tried 2 different way :

That would be great, if you can help me about this too

I did not want to open new Topic for this. 

Best RegardS
Yigit.

[Yigit Oezl]