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Search vs. quick filters

Gil Alroy
Gil Alroy
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May 17, 2023

I've created a couple of quick filters (in the Kanban board settings). All are working correctly in the advanced search, but one of them is not working as a quick filter. The only difference I can find between them is that the fault filter has a weird-looking user id. 

 

Working example:

reporter = 62401a71f3824d006a124edd

Not working: 

reporter = 712020:85888e4e-0be6-4809-95a9-b40115603785

 

Any idea? 

Thanks!

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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May 17, 2023

Hi @Gil Alroy and welcome to the community,

The second JQL doesn't really seems like an account id. It could be an old account id, but it surely resemblance a group id. Question: if you go to advanced search, type 

reporter = 712020:85888e4e-0be6-4809-95a9-b40115603785

and then switch it back to basic sql, what does it say? Which field is selected? Can you post a screenshot of it?

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Gil Alroy
Gil Alroy
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May 17, 2023

Thanks! The JQL identifies the user but not the quick filter. 

 

2023-05-18_09-21-09.png2023-05-18_09-20-52.png

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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May 17, 2023

@Gil Alroy found the answer here https://community.developer.atlassian.com/t/account-id-formats/41061

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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May 17, 2023

And here https://support.atlassian.com/cloud-automation/docs/convert-usernames-to-account-ids/

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