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Scriptrunner can't respond to emails

carlo van den elshout
carlo van den elshout Mar 29, 2023

I want to be able to respond to jira cloud scriptrunner emails, but they will not appear with the tickets.

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Boris Berenberg - Modus Create
Boris Berenberg - Modus Create Mar 31, 2023

Same question as Nic. If you're looking for the ability to hit reply and have the email go to the right place, and you're open to using another app we support this out of the box in Notification Assistant for Jira.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Mar 29, 2023

Welcome to the Atlassian Community!

I'm sorry, I do not understand the question.  It's the "respond" - are you looking for Scriptrunner to respond to emails (as in the question title), or do you mean if you respond (by replying to an email?), nothing happens?

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carlo van den elshout
carlo van den elshout Apr 03, 2023

When a customer gets an email that has been send with script runner, when they respond the response isn't  come to us in a ticket. We don't receive it either.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Apr 03, 2023

Ok, so how have you set up the email handler or email channel to read the mailbox the replies are being sent to?

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carlo van den elshout
carlo van den elshout Apr 04, 2023

we use MarkupBuilder and then the post function. 

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carlo van den elshout
carlo van den elshout Apr 04, 2023

I am really new in scriptrunner query's so if you can tell me where to set up the email handler 

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