ScriptRunner Escalation Services not sending email

[Vikrant Yadav]

Hi All,

I have one query from the users that they need to send an automatic email to the reporter if issue not updated from last 3 days. In order to achieve this i am using Script Runner escalation services. i have tested action like transition this issue, or set a comment. these are working fine in escalation but when i am Email Script, it's not working. Please suggest, how can i send email from escalation services as a additional action.

Please suggest where am i doing wrong?

@Thanos Batagiannis [Adaptavist] @Martin Bayer _MoroSystems_ s_r_o__ 

[Martin Bayer _MoroSystems_ s_r_o__ · Accepted solution]

Hi @Vikrant Yadav I'm using exactly the same script as you and it is working. So what about log file? Is "Mail sent" logged? Adjust the code to use log.error to be sure it is logged...

[Vikrant Yadav]

Hi @Martin Bayer _MoroSystems_ s_r_o__  getting below message in logs :- 

Not sure what's going wrong..

Not getting message Mail Sent. Please suggest mate

Time (on server): Fri Nov 13 2020 11:48:15 GMT+0530 (India Standard Time)

The following log information was produced by this execution. Use statements like:log.info("...") to record logging information.

2020-11-13 00:18:15,187 ERROR [jobs.EscalationService]: Escalation Service (Escalation mail to reporter) failed for issue CJS-2
java.util.ServiceConfigurationError: javax.mail.Provider: Provider com.sun.mail.imap.IMAPProvider not found
 at com.atlassian.mail.server.managers.AbstractMailServerManager.getSession(AbstractMailServerManager.java:56)
 at com.atlassian.mail.server.AbstractMailServer.getSessionFromServerManagerInternal(AbstractMailServer.java:445)
 at com.atlassian.mail.server.AbstractMailServer.getSessionFromServerManager(AbstractMailServer.java:428)
 at com.atlassian.mail.server.impl.SMTPMailServerImpl.getSession(SMTPMailServerImpl.java:157)
 at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:180)
 at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:174)
 at com.atlassian.mail.server.SMTPMailServer$send.call(Unknown Source)
 at Script106.sendEmail(Script106.groovy:17)
 at Script106.run(Script106.groovy:23)
 at com.onresolve.scriptrunner.runner.AbstractScriptRunner.runScriptAndGetContext(AbstractScriptRunner.groovy:174)
 at com.onresolve.scriptrunner.runner.AbstractScriptRunner$runScriptAndGetContext$3.callCurrent(Unknown Source)
 at com.onresolve.scriptrunner.runner.AbstractScriptRunner.runScriptAndGetContext(AbstractScriptRunner.groovy:293)
 at com.onresolve.scriptrunner.runner.ScriptRunner$runScriptAndGetContext$12.call(Unknown Source)
 at com.onresolve.scriptrunner.canned.jira.utils.ConditionUtils.doAdditional(ConditionUtils.groovy:112)
 at com.onresolve.scriptrunner.canned.jira.utils.ConditionUtils$doAdditional$0.call(Unknown Source)
 at com.onresolve.scriptrunner.workflow.DefaultWorkflowScriptExecutor.doAdditional(DefaultWorkflowScriptExecutor.groovy:29)
 at com.onresolve.scriptrunner.workflow.WorkflowScriptExecutor$doAdditional$0.call(Unknown Source)
 at com.onresolve.scriptrunner.canned.jira.utils.WorkflowUtil.updateIssue(WorkflowUtil.groovy:388)
 at com.onresolve.scriptrunner.canned.jira.utils.WorkflowUtil.updateIssue(WorkflowUtil.groovy)
 at com.onresolve.scriptrunner.canned.jira.utils.WorkflowUtil$updateIssue$0.call(Unknown Source)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService$_execute_closure2$_closure5$_closure6.doCall(EscalationService.groovy:161)
 at com.sun.proxy.$Proxy3301.accept(Unknown Source)
 at java_util_function_Consumer$accept.call(Unknown Source)
 at com.onresolve.jira.groovy.jql.AbstractPagerExecutor$_forEachInternal_closure2.doCall(AbstractPagerExecutor.groovy:68)
 at com.onresolve.jira.groovy.jql.AbstractPagerExecutor.forEachInternal(AbstractPagerExecutor.groovy:67)
 at com.onresolve.jira.groovy.jql.PagerExecutor.forEachIssue(PagerExecutor.groovy:26)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService$_execute_closure2$_closure5.doCall(EscalationService.groovy:137)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService$_execute_closure2$_closure5.doCall(EscalationService.groovy)
 at com.onresolve.scriptrunner.jobs.JiraIdentitySwitchingService.switchIndentityAndExecuteInternal(JiraIdentitySwitchingService.groovy:45)
 at com.onresolve.scriptrunner.jobs.JiraIdentitySwitchingService.switchIndentityAndExecute(JiraIdentitySwitchingService.groovy:27)
 at com.onresolve.scriptrunner.jobs.IdentitySwitchingService$switchIndentityAndExecute.call(Unknown Source)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService$_execute_closure2.doCall(EscalationService.groovy:135)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService$_execute_closure2.doCall(EscalationService.groovy)
 at com.onresolve.scriptrunner.runner.diag.DiagnosticsManagerImpl$DiagnosticsExecutionHandlerImpl$_execute_closure1.doCall(DiagnosticsManagerImpl.groovy:350)
 at com.onresolve.scriptrunner.runner.diag.DiagnosticsManagerImpl$DiagnosticsExecutionHandlerImpl$_execute_closure1.doCall(DiagnosticsManagerImpl.groovy)
 at com.onresolve.scriptrunner.runner.ScriptExecutionRecorder.withRecording(ScriptExecutionRecorder.groovy:13)
 at com.onresolve.scriptrunner.runner.ScriptExecutionRecorder$withRecording.call(Unknown Source)
 at com.onresolve.scriptrunner.runner.diag.DiagnosticsManagerImpl$DiagnosticsExecutionHandlerImpl.execute(DiagnosticsManagerImpl.groovy:348)
 at com.onresolve.scriptrunner.runner.diag.DiagnosticsExecutionHandler$execute$2.call(Unknown Source)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService.execute(EscalationService.groovy:133)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService.execute(EscalationService.groovy)

[Martin Bayer _MoroSystems_ s_r_o__]

Could you try to change your import from

import com.atlassian.mail.Email

to

import com.atlassian.jira.mail.Email

[Vikrant Yadav]

@Martin Bayer _MoroSystems_ s_r_o__  same above is working fine now. 

Thanks Mate!

import com.atlassian.mail.Email
import com.atlassian.mail.server.MailServerManager
import com.atlassian.mail.server.SMTPMailServer
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.IssueManager

def subject = "${issue.key} = ${issue.summary}"
def body = "test"
def emailAddr = issue.getReporter().getEmailAddress()

def sendEmail(String emailAddr, String subject, String body) {
def mailServer = ComponentAccessor.getMailServerManager().getDefaultSMTPMailServer()
if (mailServer) {
Email email = new Email(emailAddr);
email.setMimeType("text/html")
email.setSubject(subject);
email.setBody(body);
mailServer.send(email);
log.error("Mail sent")
} else {
log.warn("Please make sure that a valid mailServer is configured")
}
}
sendEmail (emailAddr,subject, body)