The Better Excel Exporter app can export both the "stars" value (integer in the 1-5 range) and the satisfaction comment. See the column "F" in this spreadsheet:
See more samples here.
Tip: if you need only the number or only the text, it is easy to split the cell value using an Excel formula.
Hi @Remy Levi,
Yes. That is actually a standard report available in your Service Desk. If you check under Reports > Satisfaction, you should be able to find it.
Hope this helps!
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yes great. I am just trying to create a dashboard and would like to add thee satisfaction rate and the comment in it.
If you know how to do it.
Great and thanks!
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Hi @Remy Levi
if you're open to solutions from the Atlassian Marketplace, this is available out-of-the-box via the app that my team and I are working on, JXL for Jira.
JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of so-called "smart columns" that aren’t natively available, including the satisfaction comment.
This is how it looks in action:
As you can see above, you can easily sort and filter by the satisfaction comment; you can also use it across JXL's advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.
All this "just works", so there's no scripting whatsoever required.
Any questions just let me know,
Best,
Hannes
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