Satifation rate

[Remy Levi]

Do you think it is possible to have in a jira report not only the Rate ( 5 star or 4 star, etc) but also the comments posted by the users?

[Aron Gombas _Midori_]

The Better Excel Exporter app can export both the "stars" value (integer in the 1-5 range) and the satisfaction comment. See the column "F" in this spreadsheet:

See more samples here.

Tip: if you need only the number or only the text, it is easy to split the cell value using an Excel formula.

[Walter Buggenhout _ACA IT_]

Hi @Remy Levi,

Yes. That is actually a standard report available in your Service Desk. If you check under Reports > Satisfaction, you should be able to find it.

Hope this helps! 

[Remy Levi]

yes great. I am just trying to create a dashboard and would like to add thee satisfaction rate and the comment in it.

If you know how to do it.

Great and thanks!

[Hannes Obweger - JXL for Jira]

Hi @Remy Levi

if you're open to solutions from the Atlassian Marketplace, this is available out-of-the-box via the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of so-called "smart columns" that aren’t natively available, including the satisfaction comment.

This is how it looks in action:

As you can see above, you can easily sort and filter by the satisfaction comment; you can also use it across JXL's advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.

All this "just works", so there's no scripting whatsoever required.

Any questions just let me know,

Best,

Hannes