We were trying to install CA signed certificate into our JIRA instance and ended up with atatached error saying "This CA root certificate is not trusted. to enable trust, install this certificate in the Trusted Root Certification Authorities Store". So what would be the error ? anyway we have installed root certificates on the server as well.

Untitled.png

ggg.png

 

2 answers

You have to import the ca certificate to the jira java keystore.
Would send you link to jira documentation where everything is explained but confluence.atlassian.com is not working for me.

maybe this will get you an idea

https://docs.microsoft.com/en-us/azure/java-add-certificate-ca-store

As stefan already said! you have to import the ca into the keystore.

As soon as confluence.atlassian.com is back up i guess you should be able to find the correct explenation on following page

https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

17,657 views 18 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you