We were trying to install CA signed certificate into our JIRA instance and ended up with atatached error saying "This CA root certificate is not trusted. to enable trust, install this certificate in the Trusted Root Certification Authorities Store". So what would be the error ? anyway we have installed root certificates on the server as well.

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2 answers

You have to import the ca certificate to the jira java keystore.
Would send you link to jira documentation where everything is explained but confluence.atlassian.com is not working for me.

maybe this will get you an idea

https://docs.microsoft.com/en-us/azure/java-add-certificate-ca-store

As stefan already said! you have to import the ca into the keystore.

As soon as confluence.atlassian.com is back up i guess you should be able to find the correct explenation on following page

https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html

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