SLA time & report plugin is not working properly

[Srustith Garvandula]

When setting up SLA configuration management

SLA conditions are not working correctly

Please do the needful as we are getting impact on the business needs

Thanks

Srustith

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Srustith Garvandula ,

welcome to the Atlassian community!

Please could you specify your issue with SLA setup?

Fabio

[Srustith Garvandula]

Hi  @Fabio Racobaldo _Herzum_ When i have the condition according to screenshot.

It was not showing the reports based on assignee which SLA met vs Exceeded assignee as count which shows 0

Also the when give the Done status SLA is showing as N/A

[Olha Onofriichuk_SaaSJet]

Hi, @Srustith Garvandula 

Are you talking about this SLA Time and Report for Jira add-on?

This add-on is created by my SaaSJet team, so if you have any problems with it, just let me know, please! Or contact our support.

Hope your problem will be solved as soon as possible!

Regards,
Olha

[Srustith Garvandula]

Yes @Olha Onofriichuk_SaaSJet when checking into the same add-on which mentioned by you 

My requirement is when switching the reports we have SLA met vs Exceeded per Assignee

In that report id doesn't show me exceed count of assignee

[Vitalii Bobak]

Dear @Srustith Garvandula,

Allow me to introduce myself, I am Vitalii, and I am a Customer Success Manager in SaaSJet. I became aware of the occurred incident with our SLA TIme and Report add-on. I would like to ask you to raise a Jira ticket through our Support Center to describe your issue deeply. I may assure you we will take it to the investigation ASAP.

Thanks

Regards,
Vitalii