Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

SLA in Jira Software


I would like to set an SLA for my Jira software project.

I'm working with JSM as well and I know if can set SLA from there for an issue.

What I need - 

1) Issue SLA in JSM ( for example - 8-day resolution time).

2) connect the issue to my Jira software board.

3) Create SLA for each stage . (Separate each stage so that it will be a maximum of 8 days).

Until Status Done\Close 


Thank you ! 


2 answers

1 vote
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Mar 30, 2023

Hi @Tim Shirazi 
Welcome to the community!

The built-in SLA is only in JSM, but for Jira Software, you can use third-party add-ons at the Atlassian Marketplace to control SLA and add automation.

I suggest you try the SLA Time and Report for Jira, developed by our team. There you will be able to create SLAs for each of the stages, set performance limits, and configure automatic actions upon triggering.


Use the 30-day trial to try the add-on by yourself.

0 votes
Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 29, 2023

Hi @Tim Shirazi 

Welcome to community!

SLA of JSM works only in the JSM project tickets.

You can create multiple SLAs in the JSM project for each status changes.

You could create a board that views these JSM tickets but the SLA feature is not available for Jira software tickets.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events