Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SIL Script: How to add multiple users to the "Approver" or Multi-user field based on the value

Hello there,

I am trying to achieve the following scenario using SIL script, please help me.


customfield_12345 (single select)

Approvers field (JSM)



1) User selects the value from the single select custom field (customfield_12345) during the ticket creation in JSM.

2) After the transition, multiple users should be added to the Approvers field.



Please help me, what would be the SIL script for the above scenario.



Sami Ahmed Shaik.


2 answers

you should just use the casacding select list

Select list (cascading)

Cascading select fields allow people to narrow their selection list by branching select fields into parents and children options. People select an option from the parent dropdown list and are presented with that options sub-list to select from. Cascading select fields help categorize options in a select list and reduce the number of choices needed to correctly complete the field.

0 votes

Hi, @Sami Ahmed Shaik !

It lots depends on business-case.

Why you created select-list before? Who is listed in this field? How often do you need to update this field?

As it looks to me, you should use User Picker (multiple users) field like told here.


User Picker (multiple users)

Choose multiple users from the user base via a popup picker window

Where customer will pick all users that approve they needed.

And you can add SIL-script in post-function, that can check any conditions or rules about your business-case approvers and add correct persons, etc. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

456 views 19 23
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you