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Run automation rule from transition

Seems like one of the first things that Jira should support is running an automation rule from a transition, but I can't seem to figure out how to do it.

I believe that I could do it the following way, but it seems like a total hack:

1) Create an automation rule which is triggered from an external webhook

2) Add a webhook to our system that points to the automation rules webhook

3) In the post function of the transition, run an "external webhook", which just points to our automation webhook. I'm not sure if the hooks are compatible though.


2 answers

0 votes

Hi @Benjamin Peikes

In automation page, there is trigger called "Issue Transitioned". Selecting from and to statuses should solve your issue. Selecting a specific transition (with id) is not supported.

Thats exactly the issue. If you have a transition which goes from and to the same status, ie what is now called an “action” in the UI, this doesnt work.

I dont understand how Atlassian implemented Automation, and didnt make it available from transitions.

it is truly a pain as you can have several transition from an to the same statuses... so...

0 votes
John Funk Community Leader Sep 24, 2021

Hi Benjamin,

What do you mean by a transition? When an issue transition from one status to another? 

Yes and no. We have “transitions” which map from any status back to the same status. The fact that Automation cant be associated with a transition is pretty ridiculous.

Like Dimitrios Moschovitis likes this
John Funk Community Leader Sep 26, 2021

Well, Automation certainly CAN be associated with a transition. You can create a rule with a trigger for Issue Transitioned and select the to and from statuses if you like. 

The issue is that it cant be associated with a specific transition, it can be associated with a start status and an end status, so if you have two “transitions” from one state to another, you can’t have the automation rule run on one of them.

I dont understand why Atlassian didnt make running an automation rule as an option for Post functions in a workflow.

Like Dimitrios Moschovitis likes this
John Funk Community Leader Oct 03, 2021

I think they are aware of that situation and probably have it in their backlog to make the fix. First, realized that Atlassian didn't create the app - they acquired it in the last couple of years and their will be things to work through. 

Second, what I do in those cases is set a value of a custom field that can then be used to trigger the rule instead of the actual transition. Should I have to do that? No. Does it work? Yes. 

I hope that helps a little. 

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