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Rule execution shown in history of task but not in automation audit log

Hi :)

In last time Jira is making some trouble. Without a trigger an unknown rule gets executed by Automation for Jira. This creats kind of an loop. In one example The status changes from done, back to create and back to done. Then the loop stops. But this is only shown in the history of the task. History.png

But there is no execution of any rule at this time in the audit log neither in the project automation settings nor in the global automation:

Audit log.png

Furthermore I'm pretty sure that no one was doing anything in Jira around 6 am to trigger any rule. The rule running around 6am hasn't done anything and doesn't interfer with the shown task at all.
Do you have any  idea how to find the solution for this curiosity.
Thanks a lot.

2 answers

1 vote
Bill Sheboy
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Oct 18, 2023

Hi @Dennis Messemer 

Have you looked earlier and later in the global admin view of the automation audit log to find any possible causes?

There is a known problem of automation rules not respecting the system time zone setting and perhaps the rule causing the changes is shown running at a different time.

Kind regards,

0 votes
Valerie Knapp
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Oct 18, 2023

Hi @Dennis Messemer , thanks for your question. There is also a section from within the issue, to the right, where you can see the history of the Automation executions


Can you have a look in there and see if you get any clues as to what is going on?


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