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We use JIRA Service Management for all of our HR Ticketing, including Recruiting requests. Right now, all of our "agents" have access to all issue types.
I want to restrict our recruiting team to only have access to Recruiting Tickets and Tickets assigned to them.
I looked at Issue Security Levels, Permissions, and other security steps but I couldn't figure out how to restrict issue types from view for specific people.
Security Levels is definitely the route to go. Create a level and choose Current Assignee. You should also add the Project Role for Administrator at the least so someone else can also see the ticket.
Make the level the default so it will be added to all created tickets. Then the people will only be able to see tickets assigned to them.
No, you should add the project role in the same level. Each ticket can only be assigned to one level, so you need to be sure that each level has sufficient permissions for those that need to see those tickets.
If you leave the Assignee one as is, No one but the assignee would be able to see it, and I don't think you want that.
Here's a partial of one of our levels:
So just so I'm understanding right.
The way my security settings are set up now. it's by assignee? or everyone can see everything.
To make sure it's set up so that recruiters only see recruiting tickets, they have to be assigned to the user? Or I can set up an automation to assign it to the security level?
I looked through all that and still couldn't figure out how to make it work.
We have one service desk: HR Service Desk
We have 16 different Issue Types.
4 people on the team only need access to 1 issue type and any tickets that are assigned to them.
All other ppl on the team need access to all issue types.