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Restricting access to a project for external clients - on Free Jira account

Hi good people, 

I really like JIRA and how it allows our external clients to be involved in the project as well e.g. adding comments, being assigned with tasks, and uploading what they need to submit for the project. It adds professionality to our company for both members and clients.

I recently found out that anyone I assigned to a project will have access to other projects, too. That's really not good. 

I found this very handy instructions:

Jira access to a single project (


My questions to this:

1. Is is applicable for Free Jira account? I guess since it requires project role, I need to upgrade my plan (sadly). As a starting up company, we need to keep cost down. Any ideas on how to restrict access to a project in a Free plan for external clients?

2. If I need to purchase a plan, what is the best set up to keep the monthly cost as low as possible? Adding my teammates and each clients to my site will add number of users, which means quite a high cost for our small operations.

Please help :). 


Thanks a lot in advance!

1 answer

1 accepted

1 vote
Answer accepted
John Funk Community Leader Jul 06, 2021

Hi Hastomi,

1. No, that doesn't apply to Free accounts as you cannot control permissions in a Free account. 

2. You would need a Standard plan that starts at $7 per user per month. You can see pricing details here:

Hi John! Thanks for your answer. I thought so, too. 

Like John Funk likes this

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