Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Restrict users from creating issue from Jira software for Jira service management project

vishal Rising Star Sep 13, 2022

Hi All,

Is there a way that we can restrict users from letting them create issue from jira software & force all the requests coming in only from portal for service projects ?

We have a big team of agents & unfortunately even after informing them multiple times the trend is not changing & whenever they have to create issue on behalf of someone they prefer to create it from Jira software & not portal. So, we want to restrict them so that we can force them to use portal.

Is there a way or workaround to achieve this ?

Thanks in advance.

2 answers

Hi @vishal ,

you could avoid that just removing those users from create issue permission in your jira software project.


0 votes

When agents create issues in a Service Management project they may create it  using the Create button from the menu bar or using the Raise Request option in the navigation pane on the left. The Raise Request option uses the Customer Portal interface to create the issue. The Create button gives the agent the Create Issue dialog.

Are you trying to block the use of the Create button and the Create Issue dialog? If so, why? What problem are you trying to solve?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

An update on Jira Software customer feedback – June 2022

Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...

5,078 views 18 32
Read article

Atlassian Community Events