Restrict the issue transition based on the custom field option selected.

[venkat muppavarapu]

Hello,

Is there a possibility to restrict the issue transition based on the custom field option selected.

Here is my Scenario:

I have a custom field X (Select list Single choice) with drop down values 1,2,3.

When a ticket is created and has option 1 selected, only a specific user can move that ticket to Done.

I have tried using the user condition in the workflow for the done status

issue.get("customFieldId=XXXXX")=="option 1"

This is hiding the "Done" status option in the workflow dropdown to other users but Its also hiding it for option 2 and 3 as well. I am looking to restrict if only option 1 is selected

Any suggestions or solutions to achieve this, please let me know

Thanks

[Kian Stack Mumo Systems]

@venkat muppavarapu, 

You need to build out the proper condition flow.

Jira allows you to build a tree where you can build nested conditions:

In the screenshot I've shared, the conditions will allow either the reporter, or a user that is a part of BOTH of the groups specified to execute the transition.

In your case, you'd want it set such that IF the customfield = option 1, then the user must also be a certain person OR the custom field is set to 2/3. 

Does that make sense?

[venkat muppavarapu]

Hi @Kian Stack Mumo Systems 

Not exactly, how do I build a nested condition? Is it through the workflow conditions?

Should I add the user to a group. I have tried using the below condition and in the condition to the user section, I have used 

issue.get("customFieldId=XXXXX")=="option 1"

[Kian Stack Mumo Systems]

So in this case, you can create just two conditions.

The one you are currently creating, and then a second one where custom field = 2/3.

When you have created both conditions, just change the "All of the following conditions" to "Any of the following conditions".

[venkat muppavarapu]

Hi @Kian Stack Mumo Systems 

I have tried the above option as well and its still hiding the done option for the other custom field options selected as well. I wanted it to be restricted only when option 1 is selected.

I have tried using the user validator from the workflow and used a conditional validator which then worked for me.

Thanks for the prompt response and suggestions on this request.

Thank you