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Restoring Jira Cloud from on-premise backup Edited



We're about to evaluate Jira Cloud (free). So we're trying to migrate from on-premise Jira using backup file. Existing Import procedure fails with following error:

"Error importing data: org.xml.sax.SAXException: The XML document does not contain the root element or it was closed too early."

I used simple python script to check if entities.xml is well-formed.

So the question: is there a way to get exact error (line/tag/whatever)?

1 answer

0 votes
Dirk Ronsmans Community Leader May 17, 2021

HI @Sergey Kazakov and welcome to the community!

Could you take a look at the following migration guide and see if you are able to follow these steps?

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