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Restore System is not working in JIRA Cloud Edited

In JIRA Cloud, when we try to import JIRA Server Backup using "Restore system" option, its throwing an error as attached below.

Screenshot 2021-03-24 at 2.00.44 PM.png


I tried with multiple fresh backup from JIRA Server but it's not working. Below is the file hierarchy of backup file

File name:
->activeobjects.xml   (in root folder)
->entities.xml   (in root folder)

PS: The same import method with same backup file was working well till day before yesterday (ET). But since yesterday, am facing these issue.

1 answer

Hi Gokul Pradheep,


First you must be sure the entities.xml file is part of the zip file, but even when this is part of the zip file sometimes there are some errors due to the zip file is too large.  I advise you to review this following Atlassian article and the workaround proposed. 


I hope it helps. 


Regards, Joaquin 

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