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Resource not found

When trying to login as an active user from the Admin tool I get the following message:

The requested resource could not be found.

How is this resolved?

5 answers

1 accepted

4 votes
Answer accepted
Andy Heinzer Atlassian Team Jan 19, 2021

Hi everyone,

If I understand the problem here, some site-admins are unable to use the log in as another user feature.  I have tried to recreate this problem, but so far I have not seen this error.  I have tried this on both a paid site as well as a Jira Free site.  It seems to be working correctly for me so far.

I found one other support case about this problem and it seems that this was resolved by having the site-admin first login to an incognito/private browser session, and then try to use the log in as user feature there.  If this method works for you, then you might have a corrupted cookie/cache in your non-incognito session of your browser that should be cleared in order to resolve this.


If that does not solve this problem, then I would be interested to try to gather more information about this problem so that we can better try to troubleshoot this. 

If you are a site-admin of a paid site, it would be best to create a support case about this.  You can do that by going to and select Technical problems & bugs.  It might be necessary to grant site access to Atlassian support to investigate this further.

For site-admins of free sites, you won't be able to create a support case by following those steps above as support for free sites is only provided here in Community.  That said, I am still interested in trying to better understand more about this problem, such as what Cloud site URL you see this problem on, and perhaps which user account you are trying to login as.



By clearing my Chrome browser cache the issue was resolved. Thank you.

incognito worked for me for this same issue.  Thank you for the suggestion!  I'm sure the cache clear would work now too!  

Thanks,  Clearing cache/cookies fixed this issue for me.

Like Andy Heinzer likes this

Yes indeed Clear browser cache works for me too. Thanks for those that had provide the answer before me.

I am facing same error on user impersonation on JIRA Cloud 

The requested resource could not be found.

I'm getting the same error

0 votes
Daniel Ebers Community Leader Jan 16, 2021

While there we no incidents visible for the days you posted your question probably still there was some kind of hiccup.
Please let us know here in case the error persists.
Somebody from Community can then try to consolidate and ask some other Community members what is probably happening with the login right now.


Hello Daniel
Still having the problem even after clearing my cash.

Daniel Ebers Community Leader Mar 03, 2021

You could refer to the steps Andy Heinzer mentioned above but in case the error persists it might make sense to create a new thread in Community - this one is quite old.
Alternatively, if the steps do not help, please refer to Atlassian Support.

From Community this is not fixable beside giving the usual tips - we do not have access to your cloud site.

0 votes
Pramodh Community Leader Jan 14, 2021

Hi Dan,

Please follow the link here and confirm whether you can see the Organization you have created and may I know what the admin tool is.


Something wrong with the Jira Cloud. Facing same error while trying to login as other user.

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