Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Required fields before ticket becomes a bug


I would like to enforce certain custom fields on a help desk ticket before that ticket can become a registered bug, assigned to the development team.

For example version number, steps to reproduce, affected screens, could be required before the ticket is escalated to the development team.

Currently we have Cloud basedcJIRA and JIRA Agile.

Please advice on possible approaches.

Kind Regards


1 answer

0 votes

Add the fields and put them on the relevant screens - have a look through for that bit.

Once your fields are in place, you can use validators in the workflow to check that fields are filled before progressing the issue -

Thanks - I'll try this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

61 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you