Required fields before ticket becomes a bug

Hi,

I would like to enforce certain custom fields on a help desk ticket before that ticket can become a registered bug, assigned to the development team.

For example version number, steps to reproduce, affected screens, could be required before the ticket is escalated to the development team.

Currently we have Cloud basedcJIRA and JIRA Agile.

Please advice on possible approaches.

Kind Regards

Martin

1 answer

0 votes

Add the fields and put them on the relevant screens - have a look through https://confluence.atlassian.com/display/JIRA/Configuring+Fields+and+Screens for that bit.

Once your fields are in place, you can use validators in the workflow to check that fields are filled before progressing the issue - https://confluence.atlassian.com/display/JIRA/Advanced+workflow+configuration

Thanks - I'll try this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 05, 2018 in Jira Software

Jack Graves: Real Ale enthusiast with a knack for Jira Software implementation

@Jack Graves [AC] first caught our eye with his incredible breakdown of what, in his opinion, can make or break a Jira software implementation. (Read his thoughts on this thread)! In this follow...

96,847 views 4 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you