I would like to enforce certain custom fields on a help desk ticket before that ticket can become a registered bug, assigned to the development team.
For example version number, steps to reproduce, affected screens, could be required before the ticket is escalated to the development team.
Currently we have Cloud basedcJIRA and JIRA Agile.
Please advice on possible approaches.
Add the fields and put them on the relevant screens - have a look through https://confluence.atlassian.com/display/JIRA/Configuring+Fields+and+Screens for that bit.
Once your fields are in place, you can use validators in the workflow to check that fields are filled before progressing the issue - https://confluence.atlassian.com/display/JIRA/Advanced+workflow+configuration
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