I would like to enforce certain custom fields on a help desk ticket before that ticket can become a registered bug, assigned to the development team.
For example version number, steps to reproduce, affected screens, could be required before the ticket is escalated to the development team.
Currently we have Cloud basedcJIRA and JIRA Agile.
Please advice on possible approaches.
Add the fields and put them on the relevant screens - have a look through https://confluence.atlassian.com/display/JIRA/Configuring+Fields+and+Screens for that bit.
Once your fields are in place, you can use validators in the workflow to check that fields are filled before progressing the issue - https://confluence.atlassian.com/display/JIRA/Advanced+workflow+configuration
Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs