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Request List

Yolanda Vega
Yolanda Vega March 12, 2019

Is it possible to add a field to Request list, we need "Client Issue ID." 

InkedRequest List_LI.jpg

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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March 12, 2019

Yes, the agents who can configure your project/service desk can add new request types.

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Yolanda Vega
Yolanda Vega March 12, 2019

My question is not about request list, it's in regard to adding columns/labels when users run report from the portal, please see screen shots. Above...

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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March 12, 2019

Ah, sorry, I misunderstood.

It's not possible to do this - the fields in there are fixed by the layout code.  Have a look in the marketplace for extra reporting Apps though.

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Yolanda Vega
Yolanda Vega March 18, 2019

With your experience what do you recommend for the extra reporting Apps that are out there? I need some thing that I can test and implement quickly.

 

Thanks

 

YV

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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March 19, 2019

I've used https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=cloud&tab=overview a couple of times, to improve searches.

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