You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
suppose two have two items: Master M and Duplicate D.
M is duplicated by D and D duplicates M
Team works just on M, but status may be helpful even for D because the reporter sources are different, but the operative side works just on a single case
Is there an automation which allows me to replicate the status of M in D? Or how may I manage this kind of situation?
Hello @Martina Bassi
Are M and D connected using issue linking, with the "duplicates/is duplicate of" relationship?
Are the issues in the same project? Are they the same issue type? Do they use the same workflow?
It is possible to use an Automation Rule to update the status of a linked issue. The basic structure would be
Trigger: Issue Transitioned
For Branch: Related Issues > Linked Issues
Link Type: is duplicated by
Action: Transition Issue
Copy from Trigger issue
This would work for issues in the same project that use the same workflow, as long as the linked issues is in a status that can transition to the Status of the trigger issue.
If the workflow has restrictive transitions, or the issues use different workflows, and if the issues are in different projects, then additional configuration would be required to accommodate that.