Replicate status in duplicated items

[Martina Bassi]

Hi community,

suppose two have two items: Master M and Duplicate D.

M is duplicated by D and D duplicates M

Team works just on M, but status may be helpful even for D because the reporter sources are different, but the operative side works just on a single case

Is there an automation which allows me to replicate the status of M in D? Or how may I manage this kind of situation?

Thank you

[Trudy Claspill · Accepted solution]

Hello @Martina Bassi 

Are M and D connected using issue linking, with the "duplicates/is duplicate of" relationship?

Are the issues in the same project? Are they the same issue type? Do they use the same workflow?

It is possible to use an Automation Rule to update the status of a linked issue. The basic structure would be

Trigger: Issue Transitioned
For Branch: Related Issues > Linked Issues
  Link Type: is duplicated by

  Action: Transition Issue
    Copy from Trigger issue

This would work for issues in the same project that use the same workflow, as long as the linked issues is in a status that can transition to the Status of the trigger issue.

If the workflow has restrictive transitions, or the issues use different workflows, and if the issues are in different projects, then additional configuration would be required to accommodate that.

[João André Amaro]

Can you please provide a structure to do the same as above, but for issues that:

• are in different projects
• don't use the same workflow, example, one issue is moved to "Resolved" when completed, but the other should be moved to "Closed"

Thanks

[Trudy Claspill]

Hello @João André Amaro 

Given that the original question already has an accepted answer, please create a new Question to get help with your issue and provide all the details of your scenario.

If this older post is relevant then add a link to it in your new Question.