Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,462,148
Community Members
 
Community Events
176
Community Groups

Remove the check icon

Hi there,

I tried to edit workflow and resolution, however, I changed the resolution to unresolved, also tried other value and change the release to an in progress status(blue one), but the check icon still showing, may I know how to fix it? thanks.

 

Screen Shot 2022-12-02 at 4.39.40 PM.png

3 answers

3 accepted

1 vote
Answer accepted

>I changed the resolution to unresolved

I think this is the problem.  How did you change the resolution to "unresolved"?  I suspect you edited the issue and selected it from the list of resolution options.

Which is wrong.  You should not have "unresolved" on the list.  Any value in the resolution field means the issue is resolved (hence the tick), irrespective of what it is called.

1 vote
Answer accepted

Hello @Jack Yang

In workflow transitions, you will need to set up a post function that will clear the resolution if it returns to the previous state from the "Done" category. I believe this is the case.

This can be done by:

  1. Selecting a transition
  2. Selecting Post Functions and clicking on "Add post function"
    • Update Issue field
    • Issue field: Resolution
      None
0 votes
Answer accepted

I think the checkmark is there, not because of the resolution (which is "Unresolved" here), but because of the status ("Released")!

The status "Released" is probably in the status category "Done", which means for Jira that it has been completed, closed, done, blablabla.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events