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Remove/change group access

I need to remove access that is currently set for our jira-servicemanagement-customer group . This because it currently automatically gives product access to all the members of the group but this is not needed for us. We would like all staff to have access to the portal to be able to submit requests but only limited nr of staff need the product access to work in Jira . 

When I look at the Group access now it looks like the below and I would like to remove the user access for Service management and Software but don't know how.

Screenshot 2023-09-28 at 12.02.19.png

I have read articles about removing product access in groups but it hasn't helped me. 

I thought I could solve the problem for the Software product by creating a new default group with not product access but the User access is added automatically when I create a new group and I don't know how to change or remove it. 


Does anyone know how to do this? There must be a way for us to have people with only access to the portal and not needing the product access? 


1 answer

0 votes
Valerie Knapp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 28, 2023

Hi @Linda Korpås , thanks for your question.

I think this might be more clear from the Product point of view -


Here are the requirements, every product has to have a default group, and then being in that group, gives you the access.

In this case, if we now go back to the Groups, we can verify that, being in the group, customers, gives only access as a customer to the product of Jira Service Management.


Does that help at all? It sounds to me like what you need to do here is enter the group, for customers, and remove the product access to Jira Softare, for example, and then 'downgrade' their access to customer.

If you need more help, or this isn't clear, please let us know.


HI @Valerie Knapp 

This has been on pause for a while, hence my late response :)

Thank you for your explanation. However, my view looks a bit different and I can't see the column and configuration for "Product Role". What can be the reason for that? I am Site admin but not Org & Site admin. Do I need to also be Org admin to be able to adjust this?

This is my view of Groups (with some masking to cover the company name and personal data of users). Am I in the wrong place or do I need another access level? 


Screenshot 2023-11-17 at 14.19.45.png

Valerie Knapp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 27, 2023

Hi @Linda Korpås , thanks for your reply. Yes, the association between groups and their product access would be something that an org admin would typically manage because your org could have more sites with the same products and groups, but where being in a group might give different access to one application or another, depeding on the site. I would ask if you can have your permission temporary elevated, to be able to see the product roles for the groups involved, and then once you have made the changes required, your permission can go back to what it was, as site admin.

I hope this helps but if not, please write again and either I or someone else will try to help.


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