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Related Issue # should display (only) even when a user doesn't have access to that related project

Requirement: Related Issue Number should display even when a user doesn't have access to that related project but can be disabled since the user will be unable to access it.

Use Case:

User "John" has access to projects SAMPLE and PRODUCTION.
User "Elizabeth" has access only to project SAMPLE.

The project SAMPLE has a ticket SAMPLE-1001 related to a ticket PRODUCTION-9876.

When on the ticket description page of SAMPLE-1001, "John" is able to see the Linked Issue where as for "Elizabeth" the linked issue is not at all displaying. This masking here misses to represent the link.

 

Suggestion: Linked issue PRODUCTION-9876 to be displayed for "Elizabeth" while viewing the ticket SAMPLE-1001, but the hyperlink can be disabled. This will facilitate the user to understand there is a parent / related ticket to this issue and can contact the respective team for additional clarity on need basis.

 

Thanks.

2 answers

Hi @Harish Chellham  -- Welcome to the Atlassian Community!

Your idea seems like a suggestion rather than a question.  I searched the public backlog and could not find a related idea, so please consider searching further or selecting the Create button to add a suggestion of your own.

https://jira.atlassian.com/issues/?jql=project%20IN%20(JRACLOUD%2C%20JSWCLOUD)%20AND%20resolution%20%3D%20Unresolved%20AND%20summary%20~%20%22related%22%20AND%20summary%20~%20%22issue%22%20AND%20summary%20~%20%22permission%22%20ORDER%20BY%20Key

 

Best regards,

Bill

Hello Bill,

I wanted to report it as a missing necessary feature.

Have created the ticket as suggested, please see to making this feature available.

https://jira.atlassian.com/browse/JRACLOUD-75833

Thanks.

0 votes

Hi @Harish Chellham

opening a Suggestion is something that could be done anything, so many thanks for reporting it.
The discussion around this topic is ongoing for a while now and there are pros and cons, most important circumstance that was considered in a different thread in Community was that even displaying "remote information" could leak sensitive information. Jusr displaying the Summary of the linked issue (even with disabled link) was counted as a potential security issue.

Here is some more discussion about it:
https://community.atlassian.com/t5/Jira-questions/Show-linked-issues-without-having-permissions-in-other-project/qaq-p/739284

The Suggestion that is mentioned in this thread (which is reported to have been closed) I was not able to find - so a new one, despite the linked JSDSERVER-3816, is good to have!

Cheers,
Daniel

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