Regexp mail handler doesn't separate the content of the email message

Question

Hi there!

Our Jira server sccessfully registers new issue comment from email. We have corporate standard to use personal decription in email. Such as

Best regards,
Ivan Ivanov
Senior accounter
tel. +7 555 555 55 55

And this decription are added to issue comment. We want to exclude anything from comment after separator "Best regards".

We've added Regexp mail handler with Split Regex param =
/(best(\s+)regards)|(_________*)|(-----\s.*?\s-----)/i

But this doesn't work, description are added to comment still.
When we use separator "__________________", description are sccessfully excluded from comment.

__________________
Best regards,
Ivan Ivanov
Senior accounter
tel. +7 555 555 55 55

What regex we should use for separator "Best regards"?

Grig_pkchmk · Answer

Nope, new regex doesn't work. Entire email body is added in issue comment.

Jack Nolddor [Sweet Bananas] · Answer

I've edited my suggestion, could you try again with this new one?

Grig_pkchmk · Answer

Hi Jack.

Thank you for your reply. It doesn't work. Because commas aren't allowed in Split Regex param.

Add a comment before a specified marker or separator in the email body