Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Reactivating a Canceled Subscription

We had a Jira cloud instance with the X-Ray add-on, which we canceled.   I found out today that we need to migrate a few test cases to our Enterprise Jira Cloud.   Is there a way to reactivate a subscription to retrieve those test cases?   I've tried logging in but get the message that I don't have a subscription. 

1 answer

0 votes

@Dave White , how long ago did you cancel it? The only way to get it back is contact Atlassian, but according to their documentation, this can only be done within two weeks.

Once your site has been deactivated (i.e. your site has been taken offline), you have two weeks to pay your outstanding quote or contact Atlassian to have the site restored before your data will be permanently deleted.

Have the tickets been migrated? And it's just the xray data missing? If so, you could reach out to the plugin vendor and see if they have any of your data stored?



Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

451 views 2 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you