Hi Team,I'm having a problem with the mail handler, I will start with sharing my configuration first. (it's nothing special) JIRA Version: Server ver. 7.0.10Mail Handler Server: service_account_A@gmail.comHandler: Create a new issue or add a comment to an existing issue.Bulk: Ignore the email and do nothing.Default Reporter: outsider (confirmed it has permission to create issue to the specified project ABC) My problem is, if I send an email to the mail handler gmail account, there will be 2 different behaviors when I click the "Test" button or not to. 1. If not click and wait for mail handler automatically triggers. The issues will be created as expected.2. If click Test button: The test result shows 1 new issue created (as follows).Summary:1 message read from the server.1 new issue created.Found 1 unprocessed message(s) in the pop3s folder.Creating issue with summary 'TTTTTTTTTTTTTTTTTTTTTTTTTTTTTT' and reporter 'outsider'Deleting Message 'TTTTTTTTTTTTTTTTTTTTTTTTTTTTTT' But as a result, I'm unable to find the created issue, also checked the "atlassian-jira-incoming-mail.log", all looks fine but there's no log saying a new issue is created. My question is, is it an expected behavior that issues won't be created if you enter the test mode?(Can't find any related information...)Thanks. I've enabled the DEBUG log for incoming-log, below is what I got, FYR.---------------------------------------------------------------349 DEBUG message-handlers/test DEBUG POP3: authentication command succeeded349 DEBUG message-handlers/test Successfully connected to mail store349 DEBUG message-handlers/test Getting folder [INBOX]350 DEBUG message-handlers/test Got folder [INBOX] now opening it for read/write350 DEBUG message-handlers/test C: STAT448 DEBUG message-handlers/test S: +OK 1 5058448 DEBUG message-handlers/test C: NOOP545 DEBUG message-handlers/test S: +OK545 DEBUG message-handlers/test null[12000]: Found 1 unprocessed message(s) in the pop3s folder545 DEBUG message-handlers/test Processing message545 DEBUG message-handlers/test C: TOP 1 0654 DEBUG message-handlers/test S: +OK message follows655 DEBUG message-handlers/test Message Subject: TTTTTTTTTTTTTTTTTTTTTTTTTTTTTT655 DEBUG message-handlers/test Message-ID: <CAJCB_M44nTjZux_ZwL0_HqwsWZ+dx8nV15sw7b7naT9SdpO0JQ@mail.gmail.com>656 DEBUG message-handlers/test Calling handleMessage656 DEBUG message-handlers/test Looking for Issue Key in subject 'TTTTTTTTTTTTTTTTTTTTTTTTTTTTTT'.656 DEBUG message-handlers/test Issue Key not found in subject 'TTTTTTTTTTTTTTTTTTTTTTTTTTTTTT'. Inspecting the in-reply-to message ID.656 DEBUG message-handlers/test No Issue found for email 'TTTTTTTTTTTTTTTTTTTTTTTTTTTTTT' - creating a new Issue.656 DEBUG message-handlers/test CreateIssueHandler.init(params: {issuetype=3 catchemail=service_account_A@gmail.com ccwatcher=false stripquotes=true createusers=false notifyusers=false project=ABC reporteruserkey=outsider bulk=ignore ccassignee=false})656 DEBUG message-handlers/test Defaulting to fingerprint policy of 'forward'656 DEBUG message-handlers/test CreateIssueHandler.handleMessage657 INFO message-handlers/test Sender(s) [it-jira-testing@company.com] not registered in JIRA. Using configured default reporter 'outsider'.657 DEBUG message-handlers/test Project key = ABC657 DEBUG message-handlers/test Project = Project: ABC658 DEBUG message-handlers/test Issue Type Key = 3658 DEBUG message-handlers/test Issue Type Object = Task664 DEBUG message-handlers/test Delivered-To: service_account_A@gmail.com773 DEBUG message-handlers/test S: +OK message follows881 INFO message-handlers/test Sender(s) [it-jira-testing@company.com] not registered in JIRA. Using configured default reporter 'outsider'.891 DEBUG message-handlers/test Adding attachments for multi-part message. Part 1 of 2.891 DEBUG message-handlers/test Checking if attachment should be added to issue:891 DEBUG message-handlers/test Content-Type: text/plain; charset="UTF-8"891 DEBUG message-handlers/test Content-Disposition: null891 DEBUG message-handlers/test Attachment detected as plain text.891 DEBUG message-handlers/test Attachment was ignored.891 DEBUG message-handlers/test Adding attachments for multi-part message. Part 2 of 2.891 DEBUG message-handlers/test Checking if attachment should be added to issue:891 DEBUG message-handlers/test Content-Type: text/html; charset="UTF-8"891 DEBUG message-handlers/test Content-Disposition: null891 DEBUG message-handlers/test Attachment detected as HTML.891 DEBUG message-handlers/test Attachment was ignored.896 DEBUG message-handlers/test Delivered-To: service_account_A@gmail.com007 DEBUG message-handlers/test S: +OK message follows008 DEBUG message-handlers/test Deleting Message: <CAJCB_M44nTjZux_ZwL0_HqwsWZ+dx8nV15sw7b7naT9SdpO0JQ@mail.gmail.com> (skipped due to dry-run mode)008 DEBUG message-handlers/test Closing folder013 DEBUG message-handlers/test Delivered-To: service_account_A@gmail.com110 DEBUG message-handlers/test S: +OK110 DEBUG message-handlers/test C: QUIT364 DEBUG message-handlers/test S: +OK Farewell.364 DEBUG message-handlers/test Closing store

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Answer accepted

Hi Horace, this is an expected behavior, test mode will validate if the issue is processed and after that remove the test issue from JIRA.

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Thanks!

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